The General Store & Ace Hardware
ASSET PROTECTION MANAGER
Reports to the Leadership Team (The General Manager and Owners)
The Asset Protection Manager is responsible for developing, implementing and compliance of company policies, procedures and programs to prevent the loss of company assets and ensure a safe and secure working and shopping environment.
Full-time hourly (Five 8-hour shifts) with open availability to work all shifts any day of the week. Aflac is offered on the 1st of the month after completing 60 days. Medical, Dental, and Vision are offered after 90 days of employment effective the following month. 401k after one year of employment and has a company match of 100% up to 3% contribution rate, and a 50% match up to 5%. Employee discount at 25% above cost after 1st week. Pay: $21.63 / Hour. Pay periods are 1st – 15th and paid on or before the 20th and 16th – end of month and paid on or before the 5th.
ESSENTIAL DUTIES & RESPONSIBILITIES
Develop and implement loss prevention strategies and programs to prevent shrink, theft and other forms of loss.
Ensure compliance with all best practices, policies and procedures necessary to manage inventory shrink, monitor shrink numbers and take corrective actions.
Conduct investigations into suspected loss or criminal activity, working closely with law enforcement and internal stakeholders to identify and prosecute offenders.
Conduct internal and external audits to identify risks, vulnerabilities, and opportunities for improvement.
Develop and deliver training programs to associates on loss prevention policies, procedures, and best practices.
Implement and maintain effective physical security measures including CCTV, alarms and access controls.
Conduct risk assessments and vulnerability analyses to identify and mitigate potential threat to the store and associates.
Develop and implement emergency preparedness plans and procedures to ensure the safety of customers and associates.
Conduct regular store visits to assess and evaluate loss prevention programs, procedures and effectiveness.
Partner with internal stakeholders such as Operations, Finance, HR and Legal to ensure compliance with company policies and procedures.
Partner with external agencies such as law enforcement, vendors and industry peers to stay current with trends and share best practices.
Provide timely and accurate reporting and analysis of loss prevention metrics and performance to senior management.
Ensure compliance with all relevant laws, regulations, and ethical standards.
Maintain required inspections and maintenance for the store fire systems and fire extinguishers.
Responsible for the safety culture and compliance for the store.
Conduct monthly safety meetings.
Continuous inspection throughout the store for safety compliance as required by WSHA and OSHA.
Assist with preventative maintenance and repairs in order to maximize and protect all physical assets.
Analyze all daily, weekly and monthly Compass (internal financial and inventory control) reports related to asset protection and research to ensure all procedures are being followed according to best practices.
Attend and actively participate weekly manager meetings.
Assist with special projects within the district as set forth by the Leadership Team.
Analyze, inspect, and conduct regular internal audits of Accounts Receivables, Accounts Payables, Buyer / Manager purchasing procedures, and any conflicts of interest that my arise.
Conduct regular internal and external audits on purchases and returns.
Conduct regular internal audits on time clock compliance.
Other duties as requested by management.
HIRING AND TRAINING OF ASSOCIATES
Conduct 1 on 1’s with each associate once a month.
Manage and lead a team of loss prevention professionals including hiring, training, coaching, and performance management.
Recruiting internally or externally for open Asset Protection positions.
On-going training of 2 hours minimum each month for the manager and 1.5 hours minimum each month for non-management associates.
Challenge all associates to think of ways to reduce shrink.
Challenge associates and create processes to reduce expenses.
Lead by example and be approachable by all associates.
Bachelor’s degree in Criminal Justice, Business Administration, or related field (or equivalent).
5+ years of experience in retail loss prevention or related field.
2+ years of experience managing a team of loss prevention professionals.
Strong knowledge of retail operations, processes and systems.
Excellent analytical, problem-solving and critical thinking skills.
Strong communication and interpersonal skills with the ability to interact effectively with all levels of the organization.
Knowledge of federal, state and local laws and regulations pertaining to loss prevention and security.
Ability to lead and manage change and drive continuous improvement.
Strong attention to detail with the ability to manage multiple priorities and projects simultaneously.
Certifications such as CPP (Certified Protection Professional) or CFI (Certified Forensic Investigator) are a plus.
Must be able to type 30 WPM.
Must be experienced with using Microsoft Excel. Other Microsoft Office programs are very helpful.
The Loss Prevention Manager will typically work in a retail store environment and may be required to work extended hours as needed.
The position may require occasional travel to other stores, training sessions, or industry events.
The work can be physically demanding at times requiring the ability to lift, push, or pull heavy objects, stand or walk for extended periods of time, and climb ladders, stairs, or use the genie lift.
The position also requires a high degree of mental and emotional focus.
Must be alert and attentive to potential threats and risks at all times.
LOCALLY OWNED SINCE 1946
The General Store has been around since 1946. What was once a small surplus store is now the best department store in Spokane, WA, and it is still locally owned by the same family. In addition to being an ACE Hardware store, The General Store has an amazing Clothing department with top brands, an Automotive department that has a full line of custom and replacement parts for imports and domestics vehicles, a Sporting Goods department with a huge section of products for fishing, hunting, and all outdoor activities, and the largest Toy department in Eastern Washington.
In 2012, our 2nd store on N. Argonne Rd. was added which consists of a full-size Ace Hardware store, sporting goods, marine and RV, and one of the best fishing departments in the area.
November of 2022, we opened our new Liberty Lake store which consists of a full-size Ace Hardware store, marine and RV supplies, fishing tackle, and a small sporting goods department to compliment the activities of the local community.