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Person In Charge (PIC)

Person-in-Charge (PIC)  

The General Store and Outposts

General Summary

The Person-in-Charge (PIC) is to work with department / store manager and assistant to ensure superior customer service in their department / store. They must assist in the development of associates at all levels, drive sales and profitability, and maintain effective expense and payroll budget management. They will also ensure compliance with effective inventory management and merchandising practices and all store policies and procedures.


Essential Duties and Responsibilities

  • Customer Service
  • Provide positive representation of store.
  • Proactively assist customers in solving problems.
  • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
  • Provide a friendly, outgoing demeanor; work well with customers as well as associates.
  • Ensure all calls and pages are answered promptly, courteously and effectively.
  • Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
  • Possess excellent product knowledge and knowledge of store layout and location of products.
  • Store Operations
  • Ensure a positive, professional and safe work environment for all associates.
  • Assist with supervising the “general operations” of the entire store.
  • Assist with ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives.
  • Ensure compliance with all best practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions.
  • Assist store management to direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e., building, fixtures and equipment).
  • Understand and assist to ensure receiving, checking in, stocking of merchandise for the store is being done completely and in a timely manner.
  • Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
  • Provide assistance in the overall general maintenance of the store.
  • Assist, as needed, with monthly cycle counts.
  • Assist, as needed, with daily, weekly, and monthly Mango’s and Compass reports for timely completion.
  • Assist with signage and ensure it is current in the entire store.
  • Provide a clean and orderly sales floor, including end caps and ad goods merchandised.
  • Assist with special orders and rain-checks are being completed properly.
  • Assist with ad signage and products are ready for the customers.
  • Ensure E-comm orders are being acknowledged within 15 minutes
  • Work with Cashiers to exceed goal of 70% rewards card customers.
  • Store Support Operations
  • Assist with the implementation of Store Support programs.
  • Assist with Loss Prevention, Safety and Internal Audits.
  • Assist with special projects within the district as set forth by the General Manager / Owner / managers.
  • Other tasks as requested by the store manager and / or leadership team.
  • In the absence of the store manager and the department managers, the MOD is expected to completely run the store and supervise all operations and merchandising of the store.
  • The MOD may also be required to assist at other stores when requested by the Store manager or leadership team.
  • Hiring and Training of Associates
  • Ensure effective training and development of all employees.
  • Assist with recruiting prospective associates for possible management positions throughout store.
  • Assist as directed to help manage and support the hiring, scheduling, reviewing, rewarding and coaching of all store associates including management.
  • Actively recruit and promote the advancement of store associates.
  • Leadership
  • Challenge all associates to think of ways to better merchandise product, control expenses and increase sales.
  • Lead by example; be approachable by all associates and customers.
  • Other Essential Requirements
  • Education/Training
  • High School or GED equivalent required; degree preferred.
  • Experience
  • Must have previous retail management experience.
  • Physical Demands
  • Standing, walking, lifting (up to 50 lbs.) and climbing.


Locally Owned Since 1946

The General Store has been around since 1946. What was once a small surplus store is now the best department store in Spokane, WA, and it is still locally owned by the same family. In addition to being an ACE Hardware store, The General Store has an amazing Clothing department with top brands, an Automotive department that has a full line of custom and replacement parts for imports and domestics vehicles, a Sporting Goods department with a huge section of products for fishing, hunting, and all outdoor activities, and the largest Toy department in Eastern Washington.

In 2012, our 2nd store on N. Argonne Rd. was added which consists of a full-size Ace Hardware store, sporting goods, marine and RV, and one of the best fishing departments in the area. 

November of 2022, we opened our new Liberty Lake store which consists of a full-size Ace Hardware store, marine and RV supplies, fishing tackle, and a small sporting goods department to compliment the activities of the local community.

Job Type

Full-time hourly (5 – 8-hour shifts) with open availability to work all shifts any day of the week.  Aflac is offered on the 1st of the month after completing 60 days. Medical, Dental, and Vision are offered after 90 days of employment effective the following month.  401k after one year of employment and has a company match of 100% up to 3% contribution rate, and a 50% match up to 5%.  Employee discount at 25% above cost after 1st week.